Thank you for shopping with us. This is our Refund/Return policy at GalaxDream.
We can give a refund for a product that is faulty or broken or in case of cancellation and delays that meet the conditions described in this policy.
By purchasing our products you get a 2-year guarantee.
We will repair, replace, reduce the price or give you a refund if products you bought from us turn out to be faulty or do not look or work as advertised. You can only ask for a partial or full refund when it is not possible to repair or replace the goods. As soon as you see a problem, please contact us immediately, preferably with photos or a short video showing the issue(s).
If your package has been delayed/not delivered within a maximum delivery window of 30 business days due to external factors beyond your control, we will check the status in our tracking system and we will either process a new order without any extra charge, if necessary, or we will initiate the refund procedure when we think it’s more appropriate.
If you are eligible for a refund, we will need to get the item back before we can proceed to any refund, if you meet the conditions described in this policy. In that case, please wait for the delivery of your package before you can return it to us. Thank you for your patience.
If we see that the order was successfully delivered to your delivery address by referring to the tracking system, we suggest you to check the mailbox again or to visit the local post office. By purchasing our goods, you are responsible for providing the correct delivery address. We do not refund “missing” goods that are proved to be delivered correctly.
Please contact us and request an individual RMA number and specific return shipping address beforehand. An RMA (return merchandise authorization) is a numbered authorization provided by us to permit the return of the product. Please DO NOT return merchandise without requesting an RMA number or verifying the return address. Doing either of these will result in significant delays in processing your return. And please do not write on any of the packaging.
In order to follow your order we recommend to send it with a tracking code which needs to be provided to our support via the Contact Us page. This ensures your order is not lost during shipment and we receive it.
The product must be received by us in the same condition that you received it in. Original tags, box, unworn, undamaged and able to be resold.
We do not accept returns on custom items or digital products.
After we receive your item, we will inspect it and process your refund if the item is in resellable condition.
Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method.
If you haven’t received a refund yet after you got our refund confirmation, please first check your bank account before contacting your credit card company as it may take some time till your refund is officially posted. If you are still waiting, we advise you to contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us on the dedicated page and we will investigate the issue.
You also have the right to cancel and return your order within 14 days. You can always change/cancel your order if your parcel hasn’t been dispatched yet. We recommended you to contact us as soon as possible to solve the problem promptly.
Address changes and cancellations can be done Monday – Sunday only within 14 days from your purchase. We do not accept refunds for a cancellation request if you fail to notify us within the 14 days window period. You can send us a message via the Contact Us page to inform us in due time about your wish to cancel/change your order.
If the item has already been shipped or picked up by our courier, you cannot reject it upon delivery. A reshipping postage fee may apply in case you return the parcel to us.
Please note that in case of cancellation after using PayPal as a payment gateway and if you meet the conditions for a refund, you will be refunded the purchase amount minus any PayPal processing fees.