FAQ

Respecting your privacy is our top priority. We don’t have access to your credit card details, they are processed by Stripe, a trusted third-party certified Level 1 PCI DSS compliant.

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. With Stripe, you are sure that all the PCI standards are met:

– Maintain a secure network
– Protect cardholder data
– Maintain a vulnerability management program
– Implement strong access control measures
– Regularly monitor and test networks
– Maintain an information security policy

We make every effort to ensure your transaction is secure. We use the industry-standard encryption protocol (SSL) to safeguard your personal information. You can check that by clicking on the SSL padlock located on the left side of the address bar of your Internet browser. This shows that your information is secured and cannot be accessed by any unauthorized individual.

You can also pay via PayPal , which is also PCI DSS compliant. Please refer to our Privacy Policy for more information.

You can select your preferred payment method at checkout. We accept virtually all cards, including Visa, MasterCard, American Express and PayPal. You can pay only via our website.

Placing an order in our store is straightforward. You can add as many items as you like to your shopping cart while browsing our store. When you’re ready to proceed, click “CHECKOUT.” Follow the instructions to provide us with your delivery information and select your preferred payment method.

Be assured that we’ll ship your package promptly after you confirm your order.

Our support team is always happy to guide you at any step!

You can always change/cancel your order if your parcel hasn’t been dispatched yet. Address changes and cancellations can be made Monday through Sunday only within 14 days of your purchase. You can send us a message via the Contact Us page to inform us in due time about your wish to cancel/change your order.

If the item has already been shipped or picked up by our courier, you cannot reject it upon delivery. A reshipping postage fee may apply in case you return the parcel to us. Please visit our Return/Refund policy for more information.

Please note that if you cancel after using PayPal as a payment gateway and meet the conditions for a refund, you will be refunded the purchase amount minus any PayPal processing fees.

We ship both locally and worldwide.

We offer FREE shipping worldwide.

Once you place your order, it goes through a series of stages. We start by preparing your items, then quality-check them, and finally, pack and ship them. This process usually takes a maximum of 1-2 days.

We ship your order with tracking using USPS, Canada Post, or other carriers via ePacket, depending on your location and the fastest available service.

We aim to offer you the best shipping options, and to make you even happier, we offer FREE SHIPPING, no matter in which part of the world you are.

Shipping times:

Shipping time might vary depending on your location, shipment method and other factors. We deal with high-demand products and have a global network of warehouses in America, Europe and Asia. In general, you can expect a shipping time of 10 to 21 business days, although it may be faster, as specified on the product page.

Please visit our Shipping Policy page for more information.

Tracking your order is a simple process. First, locate the tracking number in the shipping confirmation email we sent you. Then, visit the link provided and enter the tracking number. The tracking details will be available within 5-10 business days after your order has been shipped.

You may see a status like Unavailable/Pre-Shipment, which is normal. Please check weekly as tracking will not update until your order has cleared customs within your country. Once your order clears customs, a delivery date will be generated.

You can also track your order on 17track.net using the tracking code we sent you by email.

Send us a message on the Contact Us page with your order number and we will investigate.
Thank you for sending us as much information as you can that can help us assess the situation accurately.
We will proceed in accordance with our Return/Refund policy.

No, you only pay a shipping cost when you proceed to checkout if you don’t reach the minimum threshold to get free shipping. There are no other shipping costs involved, even if your order is shipped separately. Therefore, it is more advantageous for you to order several items at once.

We will send you a tracking number by email when your order is ready to be shipped. You can track your package online to make sure you are available when it reaches your delivery address.

If you are not at home when delivering, the shipping company will try to deliver again on the next working day. If you are still not at home on that day, your order will be held at the post office nearby, and you will be notified. If it happens, you will have to pick up the parcel yourself.

Your satisfaction is our #1 commitment. If you’d like a refund, you can request one. In the unfortunate event that the item arrived damaged or you received the wrong item, you can request a refund or a reshipment. Please note that the item must be unused and in the original packaging.

Visit our Return Policy page for more information.

You cannot request a refund for example if:
– Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address).
– Your order did not arrive due to exceptional circumstances outside our control (i.e., not cleared by customs, delayed by a natural disaster).
– Other exceptional circumstances outside our control (e.g., items stolen from your address entrance).

You should always refer to our return/refund policy to know under which exact conditions you can or cannot request a refund.

You can request a refund by sending a message on our Contact Us page. If you are approved for a refund, then your refund will be processed and we will contact you.

Usually, we do not offer exchanges, but instead, we ask that you return your order for a refund (if applicable).

We’re sorry to hear that your order arrived damaged, defective, or was lost in transit. We understand how frustrating this can be and we’re here to help.

We want to solve this issue immediately. As soon as you see the problem, contact us immediately and send us photos or a short video showing the issue.

Please visit our Return Policy page for more information.

No. Our products do not require extra batteries. They come with rechargeable batteries that are already built in and a USB cable to recharge them.

Epilepsy disclaimer for our GalaxDream™ Galaxy Projector:

WARNING: Flashing lights occur when MusicSense™ mode is activated. This may potentially trigger seizures in people with photosensitive epilepsy. GalaxDream cannot be held responsible for any cases resulting from such. Consumer discretion is advised.

Our GalaxDream galaxy projector is safe and RoHS, CE certified. Briefly looking into a class 2 laser does not instantly damage the eyes, but staring into it would be very deliberate and challenging for a child to do.

Children should not look directly at the projector lamp; prolonged exposure, especially at close range, may damage their eyes. Just as they cannot look at the Sun, they will avoid staring at the projector while it is in operation. But they can look up and explore the galaxy!

When you start charging your Moon lamp, it will show a light red (or blue) color to indicate it is charging. When your lamp is no longer glowing red or blue but is still plugged in, it is fully charged.

Yes, our products are safe and RoHS, CE certified. Kids will love our Moon and our Galaxy Projector!
Children should not look directly at the projector lamp; prolonged exposure, especially at close range, may damage their eyes. Just as they cannot look at the Sun, they will avoid staring at the projector while it is in operation. But they can look up and explore the galaxy!

Epilepsy disclaimer for our Galaxy Projector:

WARNING: Flashing lights occur when MusicSense™ mode is activated. These lights may potentially trigger seizures in people with photosensitive epilepsy. GalaxDream™ will not be held liable for any cases resulting from such. Consumer discretion is advised.

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If you have any questions or concerns about one of our products, please don’t hesitate to contact us by email via our dedicated page. We do our best to respond to all communications within 24 hours during the business week, usually much sooner.